Applying for an ID card for an adult

Reminders for ID card holders

  • Reminder to document holder
  • Do not hand over your document to others.
  • Keep the PIN codes to yourself and in secure place. It is advisable to memorize the PIN codes.
  • Do not twist or bend the document.
  • Avoid contact with sharp and metal objects (keys, coins).
  • Protect your document from drastic temperature fluctuations, humidity, direct sunlight, chemical substances and their vapors.
  • Install the latest version of the software your computer at www.id.ee
  • Download updates offered by an operating system, security software, web browsers and the ID-software.
  • The terms and conditions of using the certificates can be found at www.id.ee/termsandconditions.
  • For assistance with the electronic use of the document, please contact the ID user support by calling +372 666 8888 or through the inquiry form on website www.id.ee.
  • Insert the document into the smart-card reader only for necessary actions in order to ensure the continuous usability of the document. Information on supported smart-card readers can be fount at www.id.ee.

PIN codes are lost, stolen or forgotten

Please visit the nearest Police and Border Guard Board service point or an Estonian embassy or consulate general to receive new PIN codes.

Document is lost or stolen

Please contact +372 677 3377 to suspend the certificates. If you find the document, the suspended certificates can be reactivated at a Police and Border Guard Board service point or an Estonian embassy or consulate general.

In order to revoke the document, please submit an application at Police and Border Guard Board service point, digitally signed to ppa@politsei.ee or apply for a new document.

Personal data has been changed

Please apply for a new document within 30 days. All formerly issued documents (including mobile ID and digi-ID) will be revoked.

ID user support www.id.ee or + 372 666 8888
Suspension of certificates +372 677 3377
Police and Border Guard Board client support + 372 612 3000