Service offices

The fastest and the most secure way to apply for documents is via the self-service portal.

The speed capture kiosks are available on a first-come, first-served basis.

Take the queue ticket button

Narva service point

It is possible to use the photo booth from Monday to Friday, 9am to 5pm.

Vahtra 3, 21003 Narva

Monday: 9.00 - 17.00

Wednesday: 9.00 - 17.00

Thursday: 9.00 - 17.00

Friday: 9.00 - 17.00



  • Applying for and issuing identity documents
  • Renewal of digital document certificates and PIN codes
  • Applying for, resumption of, release from and renunciation of Estonian citizenship
  • Applying for and extending a residence permit
  • Applying for an extending right of residence for EU citizens and their family members
  • Registration of short-term employment in Estonia
  • Extending period of stay and applying for visa
  • Applying for temporary protection (Ukraine)
  • Applying for international protection
  • Extension of international protection
  • Applying for weapons permit
  • Transfer and registration of weapon

Public transport

Tiimani stop, served by bus no 4

Tempo stop and Sendi stop, served by buses nos. bussid nr 5; 8; 20