Contacting PBGB

Regardless of the content of your message, please make sure to include the following information:

• Your full name or the name of the legal entity/institution you represent
• Your contact details (postal or email address, and phone number) so that we can get in touch with you
• The purpose or objective of your message (please provide as much detail as possible to ensure a meaningful response)

In what matters can you contact the Police and Border Guard Board?

Police report

If you wish to report and offence to the police, you can do so at https://www.politsei.ee/en/report-to-police.

Request for information

You can request a specific document that is in PBGB’s possession. We will respond to your request for information within 5 working days (the deadline is calculated from the next working day following the registration of the request).

Request for explanation

You can ask for information that requires the analysis of existing data or the gathering of additional information. We will respond to a request for explanation within 15 calendar days.

Memorandum

You can provide information or make suggestions regarding the organisation of PBGB’s work or the development of the field. We will respond to a memorandum within 15 calendar days.

Request to access your personal data

According to the Personal Data Protection Act, everyone has the right to access personal data collected about them. The request can be submitted in free format, but it must be signed or include your personal identification code. In addition to contacting the PBGB, you can view your personal data on the State Portal. Information on how to access data entered in the Schengen Information System can be found here. We will respond to a data request within 30 calendar days.

Application for compensation for damage

The grounds and procedure for compensation for damage caused by the state are set out in the State Liability Act. According to this act, a person whose rights have been violated by unlawful actions of a public authority in a public law relationship may claim compensation for the damage caused. To submit an application, please fill in the claim for damages form. The application will be processed within two months of its proper submission.

Sending large files

If you wish to send files larger than 10MB to the PBGB, please notify us in advance at .... We will then send you instructions on where to upload the files. Please be sure to include your name, email and phone number in the email.

File encryption

If you are sending files to the PBGB, we recommend encrypting them securely using the certificate “Politsei- ja Piirivalveamet (PPA) 70008747”.